Using Applied Epic Reports to Measure CSR Productivity to Ensure Balance
Attend this case study to learn how one agency used Applied Epic® Reports to ensure their CSR’s workloads were balanced. The presenter will share how they measured their CSR’s productivity and the changes they made based on what they found.
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Using Applied Epic Reports to Measure CSR Productivity to Ensure Balance
Attend this case study to learn how one agency used Applied Epic® Reports to ensure their CSR’s workloads were balanced. The presenter will share how they measured their CSR’s productivity and the changes they made based on what they found.
You must register to access.