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Using Applied Epic Reports to Measure Customer Service Reps Productivity

Recorded On: 10/26/2023

Attend this case study to learn how one agency uses Applied Epic® Reports to ensure their CSRs’ workloads are balanced. The presenter will share how they measured their CSRs’ productivity and the changes they made based on what they found.

Skill level: Intermediate
Target Audience: Owner/Principal, IT/Operations Manager, Office Manager

Presenters: Deb Welsh – RiskSOURCE Clark-Theders, Sarah Caruso – Applied Systems Canada

Length: 60 minutes
Price: FREE for Advantage Members

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Using Applied Epic Reports to Measure Customer Service Reps Productivity
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