WOW Customer Service: How to Convert Transactions into Experiences - Part 3: Handling Price, Upset Clients & Stress
Includes a Live Web Event on 08/11/2026 at 11:00 AM (CDT)
In today’s competitive landscape, standard customer service is no longer enough to retain clients—you need to deliver a "WOW" factor. This dynamic three-part webinar series is designed to transform your team's approach to client interactions, shifting their mindset from routine transaction-handlers to relationship-builders.
Participants will master the foundational philosophies of elite service, learn a step-by-step framework for executing the perfect service call, and gain practical, real-world strategies for navigating high-stress situations like price objections and upset clients. Register today to turn your everyday customer touchpoints into memorable, loyalty-driving experiences.
Part 3: Handling Price, Upset Clients & Stress
When tension rises, excellent service matters most. Learn actionable techniques to confidently defuse emotional situations, gracefully pivot past price objections, and manage personal stress so your team can remain calm, cool, and collected under pressure.
Additional Sessions
Kelly Donahue-Piro
President
Agency Performance Partners
As Founder and President of insurance consulting and training firm Agency Performance Partners, for more than a decade Kelly Donahue-Piro has been inspiring clients and conference attendees alike to be “Ridiculously Amazing.” An empathetic visionary, Kelly sees herself and her team not just as expert advisors but as a “BFF” to agency owners, coming alongside with an arm around the shoulder when times are tough and a round of high-fives when success rolls in. Kelly’s professional journey began with a degree in Relationship Marketing from Bentley University in 2003, and she hasn’t hit pause since, serving—among other roles—as Vice President in charge of Client Services for an insurance digital marketing firm once named among America’s fastest growing companies by Inc Magazine. Since 2014 she has helmed Agency Performance Partners and traveled the U.S. and Canada as a highly sought-after speaker empowering insurance agents to face change with a can-do attitude and a growth mindset.
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